No, you can place an order as a guest. However, creating an account allows you to track your orders, manage your details, and enjoy exclusive offers, such as early access to new collections and member-only discounts.

Click on the “Prestige” option at the top of our website and follow the instructions to sign up. By signing up, you'll also be able to join our exclusive ESTOUR community on Discord, where creativity meets fashion and you can stay updated with the latest news and events.

If you forget your password, click on the “Forgot Password” link on the sign-in page, and follow the instructions to reset it.

We accept a variety of payment methods including major credit cards, and iPay88 for secure online transactions.

If your payment is not processing, ensure that your card details are correct, and that your bank has authorized the transaction. You may also try an alternative payment method.

Please be reminded that discount codes have an expiry date and may be subject to selected items only. Always ensure that you are logged in to your account for the code to be effective. Discount codes are for single use only and cannot be used simultaneously.

Shipping costs vary depending on your location and the size of your order. You can view the total shipping cost at checkout before completing your purchase.

Yes, we ship worldwide! International orders may be subject to customs fees depending on your country's regulations.

Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days, and you will receive a tracking number once your order has shipped.

You can view at your “Account” -> “Order” and you will also receive a tracking number via email once your package is on its way.

For customers in Malaysia, there are no additional customs charges. Others country is depending on your location and may be subject to customs duties and taxes, which are the responsibility of the customer.

If your package is lost or arrives damaged, please contact our customer service via email at 04labs.official@gmail.com or Join our Discord server to create ticket within 7 days of receiving the shipment for assistance.

If there is an issue with delivery due to an incorrect address or failed delivery attempts, additional charges may apply for redelivery.

For more information on returns and exchanges, please refer to our Refund Policy.

You can reach our customer service team at 04labs.official@gmail.com or join our Discord group for any further questions or concerns.

If you need to cancel your order, please contact our customer service as soon as possible through Discord server or via email at 04labs.official@gmail.com. If the order has not been processed yet, we will do our best to accommodate your request.

If you have made a mistake with your address when placing your order, please contact us immediately through our Discord support server or via email at 04labs.official@gmail.com. Please provide your order number in the message or email subject line to speed up the process. We will try our best to accommodate your request; however, changes cannot be guaranteed if the order has already been processed.

You will need to place a new order for any additional items.

You can track your order using the tracking number provided in the confirmation email. If you have any concerns, you can also reach out to us via our Discord support server for updates.

Some of our products are limited edition and may not be restocked once sold out. We recommend joining our Discord or following us on social media for updates on restocks.

Each product page includes a size guide to help you find the perfect fit.

We strive to be as accurate as possible in the description of the products displayed on our website. The images of the products on the website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer's display of the images accurately reflects the true colour of the products.

We believe in the power of community. You can join our Discord, participate in our events, and contribute to our user-generated content initiatives. We also work closely with local artists and influencers to build a strong, creative community.

ESTOUR frequently collaborates with other brands and artists. Keep an eye on our latest collections and announcements for exciting collaborations.

Join our Discord community for the latest news, product launches, and events. We also share updates regularly on our website and social media channels.

For the quickest support, reach out to us via our Discord support server. For order-related inquiries, you can email us at 04labs.official@gmail.com. We encourage using Discord for general questions, news, and community interaction.

Promotions and special offers are primarily announced on our website and through our Discord community. Be sure to join us on Discord to stay informed and never miss a deal!

ESTOUR features iconic characters like Kairo, Zen, and Nova, who embody the different facets of our brand's identity. These characters play a significant role in our storytelling and product designs.

We're excited about integrating technology into our fashion. This includes exploring digital fashion, augmented reality (AR) experiences, and potential blockchain applications to authenticate and enhance the exclusivity of our products.

We are constantly innovating and looking to the future. Our roadmap includes developing digital experiences for our customers, such as virtual try-ons and exclusive digital collectibles that tie into our physical products.

For returns and exchanges, customers are advised to contact us at 04labs.official@gmail.com by quoting the order number and product details.

Returns are accepted if items are returned within 7 days (Malaysia) or 30 days (international orders) from the date of receipt. Items must be returned in unworn, unwashed, unaltered, undamaged, and unused condition, with original tags and packaging attached.

Final sale items, pre-order items, accessories, and undergarments are non-returnable. - Final sale items: Items sold at a discount or marked 'final sale' cannot be returned or exchanged. - Pre-order items: Products ordered in advance before official release or stock availability are not eligible for return. - Accessories: Includes items such as jewelry, bags, hats, and other fashion accessories, which cannot be returned. - Undergarments: Intimate items like underwear and bras are non-returnable for hygiene reasons.

Any refunds processed shall be via the original payment method for easier tracking of money movement. The decision for full refunds will depend on the reason for the return and the condition of the item upon inspection.

Once your return is received and inspected, we will begin processing your refund. Please allow 2 to 3 weeks for the refund to be processed and reflected in your account if a refund to the original payment method is granted.

The cost of return shipping is the responsibility of the customer, and ESTOUR will not be liable during transit. We recommend using a shipping service with tracking. Returned items must be unused and in the same condition as received, and they must also be in the original packaging.